Do you repair your jewelry if it is broken? 

 

Certainly! 

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We do repair broken or damaged Ahava By Ny'zaiyah jewelry. Simply send us a picture via email or on any of our social media platforms to get started. You will be responsible for shipping the item, and there is a $5 repair fee for each piece. If any components are unavailable for repair, we will contact you with alternative options. Repairs are completed within one week of receipt, and we will cover the return shipping, so you can expect your jewelry back within 3-7 business days along with a tracking number.

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Feel free to let me know if you need any adjustments!

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Do offer size inclusive jewelry?

 

Absolutely!

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We proudly offer size-inclusive jewelry, designed to celebrate all body types, shapes, and sizes. Our pieces are modeled by members of the plus-size tribe, ensuring that everyone can find something beautiful. Plus, we provide custom sizing options to ensure a perfect fit for you!

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Do you offer custom orders?

 

Yup!

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If you're looking for something unique, I can help! I love bringing your vision to life with custom orders. Just reach out, and let's collaborate to create something special together!

 

 

 

 SHIPPING

  

• I only offer Standard Shipping at $5.50. 

• Shipping is always on orders $40 and over.

• All items are inspected, sanitized, packaged with care, and shipped in a padded envelope.

• Orders are processed within 1-3 business days.

• Once your order is ready to ship a tracking number is provided via email, then shipped via USPS 1st class mail.

• It can take 3-7 business days for delivery.

• Shipping may be delayed due to (pandemics, weather conditions, natural & unnatural disasters, the end of the world... etc) so it may take longer than 7 business days for your package to arrive, in any case, keep your tracking number!

• Ahava By Ny'zaiyah is not responsible for packages once they have shipped. So Please contact USPS. I will however help you try and locate your package.

• If you have not received your package within 7 business days you will need to contact USPS or submit a missing mail search request on their website. This can be done by going to usps.com.>> Help>> Find Missing Mail. 

 

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RETURN & EXCHANGE POLICY

 

{ RETURNS } 

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I want all of my customers to love the jewelry purchased from me, but that may not always be the case. If for any reason you are not satisfied, just contact me. All returns are processed on a case-by-case basis. I give detailed descriptions of each piece I create, so it is very important to read all of the information provided to make sure your selection is a perfect fit for you. Size alterations may be available just contact me.  

 

• Email me (Nyzaiyah @ ahavabynyzaiyah.com) within 7 days of receiving your purchase.

• Include in the email the order number and the reason for the return.

• You will be responsible for shipping costs associated with shipping the return to Ahava By Ny'zaiyah.

• Ahava By Ny'zaiyah is not responsible for returns being lost via USPS, so be sure to always keep your tracking number. 

• Once the return is received it is inspected, if the return is damaged or altered in any way you will be contacted and informed that your return has been rejected and you will not be given a refund and the return will be returned to you.

• If however the return is accepted you will be contacted via email and refunded the amount of the purchase (shipping will not be included).

 

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{ EXCHANGES }

 

If for any reason you are not satisfied with your purchase and you would like to exchange it for something else, just contact me. Exchanges are also processed on a case-by-case basis. 

 

• Email me (Nyzaiyah @ ahavabynyzaiyah.com) within 7 days of receiving your purchase.

• The exchange can be for an item that is of equal or lesser value.

• If the item is of lesser value you will be issued a store credit for the difference (shipping will not be included).  

• Your purchase must be returned in its original packaging and it must not be damaged, altered, or worn to be accepted for the exchange.

• The customer is responsible for shipping costs associated with shipping the exchange. 

• A tracking number must be provided via email to me for the shipped exchange. Please send the tracking number to Nyzaiyah @ ahavabynyzaiyah.com

• Ahava By Ny'zaiyah is not responsible for exchanges lost in the mail.

• Once I have received the exchange, I will ship your choice for the exchange within 1 - 3 business days, once it has shipped you should receive it within about 3 - 7 business days.  

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